Support
Real humans answer every email. We keep office hours at 9am–6pm UTC Monday–Friday, with urgent support 24/7 for Enterprise customers.
Product support
info@newlightai.com
Questions about how something works, bug reports, feature requests.
1 business day (Pro), 4 hours (Enterprise)
Security disclosure
info@newlightai.com
Vulnerability reports. We acknowledge within 24 hours.
24 hours acknowledge · 7 days patch for critical
Billing issues
info@newlightai.com
Invoice questions, payment failures, plan changes that didn’t apply.
1 business day
Privacy & data
info@newlightai.com
GDPR/CCPA requests, data-processing questions, DPA signing.
30 days (regulatory)
Self-serve resources
Service status
Incident history and uptime at status.newlightai.com.